Routine out of the path
Business process automation
Automation is not a synonym for AI, and AI is not a synonym for automation. We digitize the process first, then decide which steps a rule, an integration, or a model should take.
When automation is worth it
High volume, stable rules, a trusted system of record, and a cost of waiting you can name. If the process changes every week or the data is not there, we say so before anyone buys another licence.
What we automate
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Hand-offs
Between CRM, documents, ERP, and people.
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Re-keying
The same field typed in three systems.
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Routing
Who should see the case next.
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Checks
Policy, completeness, master-data match.
Related
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Pre-project company audit
OBS Intellect starts with a pre-project company audit: we digitize how the company works, find bottlenecks and growth points, then decide which technology has economic sense.
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AI agents
AI agents for business: task-level agents inside CRM, ERP, support, and documents. Classify, extract, draft, route, escalate — with a reviewer where it matters.
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Integration
Integration of CRM, ERP, BI, APIs, telephony, documents, and databases. The value is not another system — it is connecting technology to the business you already run.
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Method
Digital transformation methodology: we start from the business process, digitize it, find growth points, then build, integrate, and grow the system. AI is a means, not the brand.
Questions companies actually ask
What is included in a pre-project company audit?
A map of how the company actually earns money; the processes, data, organisation, and IT systems behind it; bottlenecks and growth points; and a sequenced change plan. You leave with a document you can take in-house — not a slide that only we can interpret.
Do we have to replace our CRM or ERP?
Usually no. We start from the systems you already run. Replacing a system of record is a last resort, not a default. The typical job is to connect new capability to what already holds the truth.
How long does an AI implementation take?
A pilot on one process is typically weeks, not quarters. A production slice with integrations is often 6–12 weeks after the pre-project company audit. Scaling to more processes follows measured results, not a big-bang programme.
How is ROI calculated?
From a baseline taken in the pre-project company audit: time per task, cost per case, error rate, cycle time, or revenue leakage. We estimate effect on that metric before the build and measure it after go-live. If the case is weak, we recommend not to build.
Not sure where your business needs AI?
That is normal. We will not start with a tool. We will start with an analysis of your business.